Customer Service Representative Sitel Corp Andalusia, AL

Position Type:
About us:
Sitel is looking for qualified customer service candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service.
Job Responsibilities:
Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Upselling may be required.
We offer:
Paid professional training
Medical and dental benefits for full-time employees
Vacation and holiday pay
Full-time shifts
Employee discounts with Sitel's major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies.
Prior customer service experience preferred
Ability to diagnose customer issues quickly
Excellent written communication and documentation skills
Self-motivated and able to work independently
Ability to communicate and work effectively with team members
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Type 25 words per minute with a minimum of 95% accuracy
Enjoy working in a fast-paced environment while maintaining a professional attitude
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